TOP FREQUENTLY ASKED QUESTIONS:

• To earn a Welcome Bonus a member must join COUPONCA during a promotional period or via a link or web page on BeFrugal where such bonus is being promoted.

To check the status and requirements for any bonuses, please check the Bonus Activity section of your account. See full terms.

If you cannot login to your account, on the Login pop-up, click on Forgot Password? You will then receive an email with a link that will allow you to create a new password.

If you have already logged in, find 'My Account' at the top of the COUPONCA site and, on the Profile page, click on 'Change Password.'

To change your current COUPONCA email, log into your member account. On the Profile page, click on 'Change Email.'

Visit the Payouts page of your account to select your preferred payout method and request a payment.

You need to accumulate the minimum amount, specified on the Payments page, to be able to request your Cash Back payment.

You will receive your payment via a direct deposit bank account, PayPal, Amazon Gift Card(USA), Visa Prepaid Card USD and other methods you find when requesting a withdrawal.

• When shopping via browsers, such as Chrome, Firefox, Edge, etc., be sure to disable all AdBlocking and Shopping add-ons, including Coupons, Cash Back, Price-comparison and donations extensions.

• If shopping on your iPhone/iPad in the Safari browser, make sure Safari does not auto-launch retailers' apps installed on your device. With the jump from Safari into an app, your Cash Back tracking cookie will be lost and no Cash Back will be earned. To avoid the issue, simply delete the app.

• Verify that your browser is set to accept third-party cookies.

• Begin your shopping session at Couponca with an empty shopping cart.

• Once you click through a Cash Back eligible link from Couponca, complete your purchase on the retailer's website in a timely manner without browsing other pages.

• When applying coupons, remember to use only those offered by Couponca. Using coupons from any other source might disqualify your purchase for Cash Back eligibility.

• Do not use gift cards or store credit cards to pay for your order.

• Contacting the merchant to modify your order via email, merchant's website, online form or phone will void Cash Back. If you need to change your order, it is best to cancel the entire order and then re-purchase through Couponca.

COUPONCA partners with over 5000 retailers to bring you the latest money-saving opportunities. These companies pay COUPONCA a commission for bringing new sales to their websites. We share this commission with you in the form of Cash Back. The more people we bring to a retailer, the better Cash Back rates Couponca can negotiate. It's a win-win!

Anywhere on the Couponca website or in a COUPONCA email, phone app or browser add-on, all of your clicks on any Coupon, Deal or Shop Now button are recorded in the Shopping Trips table.

A cash-back-eligible click will always have a Click ID. If you ever need to inquire about missing Cash Back, this number comes in handy when contacting COUPONCA support.

If the cash-back-eligible click results in a purchase, the store will notify COUPONCA about your order within 7 days or less and a green money bag icon will appear next to your Shopping Trip, indicating that you have received Cash Back for your purchase.

Most stores will report your Cash Back earnings within 24 to 48 hours of a completed purchase. Some may take up to 7 days to report this. If after 7 days you do not see Cash Back in your account or the amount of Cash Back does not meet your expectations, please submit a Cash Back inquiry. All Cash Back inquiries must be submitted within 60 days of the completed transaction.

Note that for most travel transactions, reported Cash Back may not become payable until up to 90 days after the reservation has been completed.
How do I edit my email/password?
On the Profile page, you can update your password and email address, as well as any other information about yourself.

If you have not previously done so, you will need to confirm your email address to access your COUPONCA account.

Earned Cash Back will remain as verified in your member account for between 60 to 120 days based on the return policy of the retailer as well as the store's payment cycle with COUPONCA. We provide you with an estimated payment date to let you know approximately when most sales will become payable.

COUPONCA doesn't receive payment until this period has passed. Once we get paid, we can pay you!

Our Couponca Shopping extension makes it simple to apply Coupons and earn Cash Back while shopping online.

You can contact our team via email at [email protected], where we process your request as quickly as possible and inform you of the details about the cash refund and the possibility of accepting or rejecting it at the requested store.
We always strive to provide the best to our customers.